I believe in challenging our understanding of how technological change affects individuals, organizations, and our society.
The way I challenge our understanding is by generating new knowledge in three research areas of the Information Systems (IS) discipline:
The first research area focuses on the use and impact of shadow information technology (IT) representing IT systems users deploy for job performance without organization’s approval.
Shadow IT pervades more and more the IT landscape of organizations. As new digital technologies and services, such as G Suite or WhatsApp, often outperform prevalent organizational IT systems, staff prefers those services to perform their work tasks in a more flexible and convenient way. This could enhance organization’s efficiency and innovation, but also implies risks for information security and compliance.
The academic goal of this research is to better understand why and how people use shadow IT systems for work tasks and what the impact is on job, innovative, and security performance.
The practical goal is to help organizations deal with staff’s use of unapproved shadow IT systems in such a way to improve security, efficiency, creativity, and innovation.
The second research area focuses on individuals’ information security behaviors, in particular on the deliberate noncompliance with information security policies.
Employees’ noncompliance with IS security policies indirectly or directly causes more than half of all IS security breaches, which is why this is a key concern for IT security managers.
The academic goal of this research is to better understand the mechanisms that motivate users to change their noncompliant information security behaviors.
The practical goal is to help organizations better manage this insider threat for the corporate information and digital assets by improving their employees’ information security competencies and behaviors.
The third research area focuses on creating and managing digital innovation.
In today’s digital age, the importance of users’ impressions of the organizational digital technologies is increasingly growing. Employees, managers, customers and all other organizational users are getting used to great experiences in private life and becoming less tolerant of bad ones. At the same time, organizational structures and policies set oftentimes restricting boundaries. In my research, I consider users’ ideas on designing and maintaining great experiences with digital products, systems or services within organizational structures and the consequences on organizational creativity and innovation.
The academic goal of this research is to better understand the interactions between digital technologies, user ideas and experiences, and organizational structures.
The practical goal is to help organizations develop new technologies and policies in such a way that total user experience and digital business model innovations will boost.